Urgent Requests
Should you require medicines urgently Monday to Friday 8.30 am to 6.00 pm contact the surgery and speak to reception staff. If the surgery is closed either ring the NHS 111 by dialling 111 or alternatively take a copy of your repeat medication slip or the empty box of the medication you require to a pharmacy who may then be able to issue you with an emergency supply until the surgery reopens.

Prescription charges
If you pay prescription charges and need more than 4 prescription items in 3 months or 12 in 12 months you could save money by buying a Prescription Pre-payment Certificate (PPC).  Please ask at reception for more information

Private prescriptions services
The dispensary can dispense private prescriptions for items required for travellers abroad who require anti-malarial medication and antibiotics recommended by the Department of Health.  Please enquire at reception about the costs.

Help and information
Should you have any questions or queries about your medication dispensed at the surgery please contact the dispensary staff who will assist you with any problems that you may be experiencing.

Be responsible with your medicines
To help prevent medicine wastage and reduce costs for the NHS:
•	Only order medicines you are running short of
•	Do not order medicines you do not take any more
•	Do not order medicines you do not need

Unwanted and unused medicines
Medicines dispensed by the surgery which are unwanted or out of date can be returned to the dispensary for destruction.  
Medicine dispensed by pharmacies must be taken back to the local pharmacy for destruction.
Returned medicines cannot be reused.

We do not accept:
-Items bought over the counter in pharmacies
-Personal care products
-Empty containers
-Veterinary medicines
  	Millfield Surgery
Millfield Lane,
Easingwold, York, YO61 3JR
Tel: 01347 821557
hnyicb-voy.millfield@nhs.net
www.millfieldsurgery.co.uk

Dispensary Services

Dispensary Personnel

Dispensary Manager
Sam Mountford

Dispensers
Louise Clark
Kathryn Rowbotham

Millfield Surgery Dispensary Services

Millfield Surgery provides a dispensing service to patients who live in the outlying villages as well as those who live on the outskirts of Easingwold.  Any patient who lives more than 1 mile from the pharmacy in Easingwold can have their medicines dispensed at the surgery dispensary.

How to order
If you require medication on repeat prescription, we ask that you to do this in writing.  We have adopted this policy to reduce errors which may occur with telephone ordering, thereby improving safety. Repeat prescriptions may be requested in writing in different ways.
•	Order on-line via the SystmOne (ask the patient care co-ordinator how to register)
•	Download and order via the NHS App
•	Tick the items you need on the white, tear-off section of your repeat prescription and give in/ post to the surgery.  
If there is any medication you require that is not listed on the repeat list please write the name of the drug, strength and quantity required on the bottom of the re-order form/comments box online.  
There are convenient prescription drop-off boxes at the surgery and Boots in Easingwold for you to leave written requests, without the need to wait in a queue. These boxes are emptied at least once a day, Monday to Friday.
We are unable to post/deliver medication to your home, however, if you provide a stamped addressed envelope with your request, we can post your paper prescription to you.

How long will it take?
The practice requires at least 3 full working days’ notice to process and dispense your repeat prescription.  This is to ensure that any queries regarding your prescription can be checked with the doctor.  It also allows the dispensing team time to order your medication from our supplier, which takes 24 hours, sometimes longer for special medication requests/appliances.  Please allow longer notice if you are posting your request to the practice or if you are using the posting box at Boots Easingwold.

Prescribing policy
The practice operates a 28-day prescribing policy, which is in line with the Government policy to reduce wastage in the NHS.  This means that you will normally be given a 28-day supply of your medication at any one time (apart from HRT and contraceptives which are for 3 months). A maximum supply of three months may be dispensed for people travelling abroad. This will be done as post-dated prescriptions.

Collecting a prescription
The dispensary is open for the collection of medicines, Monday to Friday, between 8.30am and 12.30pm and 2.00pm and 6.00 pm.  Repeat prescriptions can be collected by the patient or the patient’s representative.  Patient’s representatives should be over 16 years of age. They may be asked to provide identification if they are collecting controlled drugs on behalf of other patients.

Prescriptions after seeing your doctor
If your doctor prescribes treatment during a consultation and your medicines are normally dispensed at the surgery, the prescription will be printed in the dispensary.  You can then collect your treatment from the reception desk after the consultation if we have the item in stock.